Terms & Conditions

Brave Bodies Terms & Conditions

Brave Bodies Paediatric Allied Health Pty Ltd  |  ABN 91 692 938 640

Updated on: 10/08/2026

1. About these terms

These terms apply when you use the Brave Bodies website, and when you engage us to provide physiotherapy or occupational therapy services for your child. By using our website or booking an appointment, you agree to these terms.

These terms should be read alongside our Privacy Policy and our Pricing & Cancellation Policy, both available on this website. Where a specific policy deals with a topic in more detail, that policy applies.

2. Who we are

Brave Bodies Pty Ltd provides physiotherapy and occupational therapy services for children and young people aged 0–18 across South West Western Australia, including Busselton, Bunbury, Margaret River, Dunsborough, and surrounding areas, through a mix of clinic-based and mobile services.

All of our practitioners are registered with the Australian Health Practitioner Regulation Agency (AHPRA).

3. Information on this website is general

The information on this website is general in nature. It is not a diagnosis, and it is not personal clinical advice for your child. Every child is different, and developmental information that applies broadly may not apply to yours.

Please do not delay seeking professional advice because of something you have read here. If you are concerned about your child, speak with your GP, paediatrician, or a qualified therapist. If your child needs urgent medical attention, call 000 or go to your nearest emergency department.

We keep this website as accurate and current as we reasonably can, but we do not warrant that all content is complete or up to date at all times.

4. Booking appointments

An appointment is confirmed once we have booked it into our system and sent you a confirmation. Booking an appointment means you accept these terms and our Pricing & Cancellation Policy.

For new clients, we ask you to complete an intake form before your first session. This gives your therapist the background they need to make the most of your time together. Some appointment types require a deposit at the time of booking — where this applies, we will tell you before you book.

We will do our best to keep to scheduled times, but occasionally appointments run late or need to be rescheduled. If we need to cancel or move your appointment, we will let you know as early as we can and will not charge you.

5. Cancellations

Our cancellation policy, including notice periods, fees, and the circumstances in which fees are waived, is set out in full on our Pricing & Cancellation page. Please read it before booking.

6. Parental authority and consent

Our clients are children. By booking an appointment for a child, you confirm that you are the child’s parent or legal guardian, or that you have the authority of a parent or guardian to arrange treatment and to provide the information you give us.

Where parents are separated, we generally act on the instructions of the parent who brings the child to appointments, unless we are told otherwise or a court order says otherwise. If parenting orders affect who may consent to treatment or access records, please tell us and provide a copy of the orders. We may need to pause treatment while we clarify who is authorised to consent.

Consent to treatment is ongoing and can be withdrawn at any time. Your child may also decline to participate in a particular activity or session, and we will respect that.

7. Fees, funding, and payment

Our current fees are published on our Pricing & Cancellation page. We will tell you before making any change to your fees.

Payment is due at the time of service unless another arrangement applies. We securely store card details through our payment provider so that fees can be processed without you re-entering your details each time — our staff never see your full card number.

Where your child is NDIS-funded

Brave Bodies is currently an unregistered NDIS provider. We can support self-managed and plan-managed participants. We cannot currently support NDIA-managed plans.

For plan-managed participants, we invoice your plan manager directly. For self-managed participants, we invoice you and you claim through the NDIS portal. Where your child’s plan does not cover a service, or funds are exhausted, you remain responsible for the fee.

Where your child is referred under Medicare

If your GP has referred your child under a Chronic Disease Management plan, Medicare covers part of the fee and you pay the remaining gap at the time of the appointment.

Overdue accounts

If an account remains unpaid, we will contact you to arrange payment. We may pause further appointments until the account is settled. We will always try to work something out with you first — we would rather keep your child in therapy.

8. Clinical records and reports

We maintain clinical records for every child we treat, as required by our professional obligations. How we handle, store, and share that information is set out in our Privacy Policy.

Routine documentation is included in your session fee. Reports and detailed correspondence beyond this — such as NDIS reports, school reports, or funding applications — are charged separately, and we will always agree the scope and cost with you before starting.

Reports are prepared for the purpose you and we have agreed. Please do not rely on a report for a different purpose, or provide it to a third party in a context we have not discussed, without speaking to us first.

9. Telehealth

Some services can be delivered by video or phone where clinically appropriate. Telehealth suits some purposes well — parent interviews, follow-up discussions, home program reviews — and is less suitable for hands-on assessment.

Telehealth depends on your internet connection and device, which we cannot control. If a session cannot proceed for technical reasons, we will reschedule it at no charge. Your therapist may recommend an in-person appointment instead if telehealth is not appropriate for what your child needs.

10. What we ask of you

• Give us accurate and complete information about your child’s health and tell us when something changes.

• Let us know as early as you can if you need to cancel or reschedule.

• Supervise your child in waiting and shared areas, and in outdoor play spaces.

• Treat our team and other families with respect. We do not accept aggressive or abusive behaviour, and we may end the therapy relationship where it occurs.

• Tell us if your child is unwell with something contagious, so we can reschedule and protect other families.

11. Our liability

Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under Australian Consumer Law, including that services will be provided with due care and skill.

Where we are permitted by law to limit our liability, our liability for any claim relating to our services is limited to supplying the service again, or paying the cost of having it supplied again.

We are not liable for loss arising from information you provide that is inaccurate or incomplete, for the acts or omissions of other health professionals involved in your child’s care, or for outcomes arising from a decision not to follow clinical recommendations.

Therapy outcomes vary between children. We do not guarantee any particular clinical result, and no statement on our website or by our team should be understood as a guarantee of outcome.

12. Ending the therapy relationship

You may stop treatment at any time. We would appreciate knowing, so we can close out your child’s records properly and offer the appointment time to another family.

We may end the therapy relationship where treatment is no longer clinically appropriate or beneficial, where another service would better meet your child’s needs, where accounts remain unpaid after we have tried to reach an arrangement, or where behaviour toward our team makes the relationship untenable. Where we do, we will explain why, give reasonable notice, and help you find alternative support where we can.

13. Feedback and complaints

If something has not gone well, please tell us. Most concerns are resolved quickly by raising them with your therapist or with the practice directly. Contact us at [email protected] or on 0430 042 989.

If you are not satisfied with our response, you can contact:

• AHPRA — for concerns about a practitioner’s conduct or performance: ahpra.gov.au or 1300 419 495.

• The Health and Disability Services Complaints Office in Western Australia: hadsco.wa.gov.au or 1800 813 583.

• The NDIS Quality and Safeguards Commission, for NDIS-funded services: ndiscommission.gov.au or 1800 035 544.

• The Office of the Australian Information Commissioner, for privacy concerns: oaic.gov.au or 1300 363 992.

14. Intellectual property

The content on this website — including text, images, our logo, and any resources or handouts we provide — belongs to Brave Bodies or is used with permission. You are welcome to use materials we give you for your own family’s purposes. Please do not reproduce, distribute, or publish them commercially without our written permission.

15. Third-party links

Our website may link to other organisations we think families will find useful. We do not control those sites and are not responsible for their content, accuracy, or privacy practices.

16. Changes to these terms

We may update these terms from time to time. The current version is always published on this website with its effective date. Continuing to use our services after a change means you accept the updated terms. Where a change materially affects existing clients, we will tell you directly.

17. Governing law

These terms are governed by the laws of Western Australia, and the courts of Western Australia have jurisdiction over any dispute.

18. Contact us

Brave Bodies Paediatric Allied Health Pty Ltd

Email: [email protected]   |   Phone: 0430 042 989   |   Web: www.bravebodies.com.au